Member Feedback
“I'm not a tech or WP geek so I was very pleased with the support forums and quick response times to my questions. Keep up the great work!”
“This is the first upgraded theme I have purchased and it was worth it. I had it up and running and got my questions answered in no time.”
“I appreciate the personal service you have provided, and your response time has been excellent. ”
“I was struggling with a couple of things when I first got started and Drew replied to my post within minutes. I have heard of other higher priced premium themes that don't have near the quality of support as we have here at The Theme Foundry”
How long have you been in business?
We started releasing themes way back in 2008 (before it was cool) and are considered one of the few established and proven theme providers in the WordPress community. If you would like to read our story or learn more about the team head over to our fancy-dancy about page.
What is the PRO version? Do you have a free trial?
We provide a free trial version of all our themes. We want you to fully experience the quality of the product before making a purchasing decision. It wouldn't be fair if we asked you to buy without kicking the tires first.
When you purchase your new theme you get immediate access to the PRO version of that theme. We also provide you with a quick installation video tutorial so you can get up and running fast. If you have any questions or run into problems we will be available in the support forums to help.
Will your themes work on WordPress.com?
To clarify, WordPress.com is not WordPress. WordPress.com is a commercial blog hosting service from Automattic, Inc. You cannot use the PRO version of our themes on WordPress.com. They do not allow you to upload or use your own template files. Please do not expect to install or upload any of our themes to WordPress.com, it is not possible.
WordPress.com does offer modified free versions of our themes on their site. If you buy the PRO version of a theme you are using on WordPress.com and purchase the CSS upgrade we will be glad to help with customization tips. If you eventually decide to move to a self-hosted WordPress blog you will be able to download and install the PRO version of your theme.
Where do I get support?
We provide support via our support forum and theme tutorials. We do not provide technical support via e-mail, phone, or Twitter.
When should I expect a response to my questions?
Our member support forums are open 9 - 5 EST, Monday - Friday (excluding US holidays). When the support forums are open, you should expect a response to your question within 2 - 3 hours. We sometimes will answer questions on weekends and holidays but you should not count on it.
What kind of support questions may I ask?
Our support is geared towards and focused on our WordPress themes. We do not provide support for 3rd party plugins or general WordPress questions, but we will be happy to point you in the right direction.
Can you help with customizations and modifications?
We are more than happy to help you customize your theme. Our support forums are chock full of killer customization tips and tweaks. This includes switching fonts, changing colors, basic layout modifications, and more. Keep in mind, we will not be able to teach you CSS/HTML/PHP or provide step-by-step instructions for extensive modifications.
Any other questions before you sign up?
Don't hesitate to send us an email →