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Archive of posts with the topic

Slack is changing the way we communicate with customers

By Melissa Hill on September 22, 2015


It should surprise no one that The Theme Foundry team has a soft spot for WordPress developers and designers.

They are our people.

The folks who are in the trenches building client sites are often the ones that push our themes to the limits, offering invaluable feedback, ideas, and pointing out areas for improvement. They’re a theme shop’s dream community and we spend a lot of time and effort checking in on them.

After switching from HipChat to Slack for team communications earlier this year, we knew we wanted to test the waters with some sort of customer channel, so back in June we created a group for Make Plus Developer customers and sent out invitations. Here’s what we learned in the last three months from daily chats with these users.

Human interaction is the missing link

We thought we had a close connection with our community through our support forums, and between Twitter and Facebook. But the nature of email, Facebook and forum posts is the inevitable lag between replies. Slack has given us the ability to engage in deeper, more meaningful conversations. It’s a place for us to solve problems, revise work, and brainstorm solutions for users — which results in a greater understanding of their needs.

Slack shares a photo along with every message sent, and we’ve all gotten to know the faces behind our developer’s names. Users tell us when they launch new sites using Make and we get to chat through their processes and recommendations — getting to know their work also. A few weeks ago I received an email asking for a referral to a developer for a specific project. I was able to toss it to the group and within a few minutes, had half a dozen recommendations for folks who specialize in just that sort of job. So while the group is still small, it’s laser-focused, and has helped us serve our larger community of WordPress users.

One on one communication

Initially we were concerned about opening up our tiny team to what we feared could become an onslaught of demanding support requests and distracting personal messages. But — and perhaps this is because of the type of people we invited to our channel — the reality is that we’ve still been able to funnel support through to our forums. Setting expectations for the Slack channel has been key to managing it successfully. We’re still evolving those expectations also, with input from the community.

For example, seeing the #general channel littered with feature requests, a member suggested we create a new channel to capture all those ideas, rather than risk them being lost in a sea of chats. This one small change makes it easier for the team to review and prioritize new developments for Make and Make Plus.

Private conversations have also increased in our channel — and based on our Slack stats, don’t always happen between Theme Foundry staff and users. Rather our community is chatting amongst themselves, sharing resources, tips, and tricks. It’s given Scott and Corey the chance to have deeper conversations about design and development, while I’ve been able to direct our community to outside WordPress resources, and connect like-minded customers for networking and collaboration.

A basis for community

We’re still working through how Slack might figure in our broader user base, or whether it would be as effective if the group were significantly larger than it already is. The benefit of having a team like ours though, is that we can experiment and move on quickly if a new tool doesn’t prove useful. For now, Slack is definitely changing the way we communicate with our users — for the better — and we’re excited about growing our developer community and getting to know them better, personally.

Are you a Make Plus developer? Did you miss your invitation? Drop us an email and we’ll get you set up on the channel.

Jeffrey Donenfeld and Make — adventures in blogging

By Melissa Hill on September 8, 2015


Living vicariously through the good people using our themes is just one perk of being on The Theme Foundry team, which is why we’re so thrilled to see Jeffrey Donenfeld’s site done up with Make & Make Plus. Jeffrey is an adventurer, photographer, consultant, and more — and documents all the details of his international adventures with amazing photos and stories. Read more

C4 Atlanta uses Make & Make Plus to support local arts initiatives #iusemake

By Melissa Hill on August 25, 2015

C4 Atlanta uses Make & Make Plus

One way to measure the effectiveness of a site is the impact it makes in the real-world community. We’ve been watching C4 Atlanta’s new site come together over the past few months, and recently caught up with Joe Winter, a developer behind the project, which is now powered by Make & Make Plus — for an overview on how they created this community hub for local artists.

Tell us a little bit about your organization?

C4 Atlanta is a nonprofit business incubator for artists and small arts organizations. Our mission: to connect arts entrepreneurs to the people, skills and tools they need to build a successful artistic career in metro Atlanta. We teach artists professional practices and offer resources to help artists earn a living making art.

Recently we began a new fiscal sponsorship program, which we call ArtsForce. Through fiscal sponsorship, artists can raise money for creative projects that carry a public benefit without having to launch a new nonprofit organization from scratch. Through ArtsForce, we needed to offer artists the ability to raise money for their projects by offering them a project page on our site that they could use to make it easy for donors to give online. Using Make together with some plugins and a little bit of coding wizardry, we built a Custom Post Type to accomplish our objectives. Make made it easy for us to build an archive page that displays our currently active projects.

Why did you pick Make & Make Plus for the website? Were you looking for specific features?

We chose Make & Make Plus in part because we were looking for a theme that made it easy to lay out pages the way we wanted them laid out. We looked at some other themes available with a “drag-and-drop” or “WYSIWYG” interface, but they were either unwieldy or far out of our budget. Make & Make Plus offers an interface that my colleagues could easily learn and falls within our budget.

This is the third major iteration of our website. In our first iteration back in 2010, we were just getting started as an organization, so we used one of the free themes from the WordPress repository. Our second iteration used a very widely used and highly regarded theme that later updated to a WYSIWYG interface with a pricing structure that was far out of our budget. We put a lot of effort into trying to make what quickly became an expensive and obsolete theme work. We learned a lot about what we wanted and didn’t want out of a theme.


How long did it take you to put a site together? What was the process like?

You could say that our current site is five years in the making; C4 Atlanta just recently celebrated its fifth anniversary since its founding. But to the spirit of the question, from the moment we decided to use Make and created the initial dev site, it probably took about three months to put the whole site together.

We began by thinking first of the various audiences we serve and how we can make the website easier for them to navigate our programs. Like many nonprofit organizations, we have many stakeholders to keep in mind: clients, members, donors, institutional funders, and others. To think about tackling this issue, I referred back to an article that asked the question, “If Google were a nonprofit, what would its website look like?” I didn’t quite follow the advice offered in the article, but the question gave me pause. The first draft of our home page quickly became a mishmash, and I wound up throwing the whole thing out and starting over a few short weeks away from the launch date.

One question we asked was whether we wanted to continue using Gravity Forms as our primary commerce plugin or if we wanted to switch to Woocommerce. The real question was whether we wanted to continue using single payment forms or switch to a shopping cart. Ultimately, we determined that all the transactions made through our site were single transactions. Therefore, a shopping cart solution did not make sense for us. Our entire staff is also now very familiar with Gravity Forms, so less training would be involved. (Note: Both Gravity Forms & WooCommerce are supported by Make & Make Plus.)

For the inside pages, we evaluated our existing site to make sure we knew what we wanted to keep and what we wanted to rethink entirely. Most of our site map had to be reworked entirely. But we were able to migrate and reuse most of the content from what we had at the time. We found that Make works very well with Shortcodes Ultimate and Gravity Forms to help us build a more simple but visually appealing website. Finally, we used WP-Types (now Toolset) to help us build out the Fiscally Sponsored Project post type.

Has the new site made an impact on the web presence of C4 Atlanta?

It may be too soon to tell whether there has been an impact on our brand. We have received a lot of positive feedback, especially from people who were familiar with our old website. However, thanks to Make, we were able to offer an attractive way to present fiscally sponsored projects. I have seen several artists with fiscally sponsored projects advertise links to their project pages. It helps our brand, and — more importantly — it helps them raise the money they need for their projects.

How can we follow you? Facebook, Twitter, LinkedIn, etc.?

Facebook | Twitter | Instagram | YouTube

If you’re using Make & Make Plus as the foundation for your site, we’d love to hear about it! Reach out on twitter using the hashtag #iusemake to grab our attention!

Make Plus 1.6.2 Post List improvements

By Melissa Hill on August 4, 2015

Screenshot 2015-07-31 14.00.37

Just a quick note that last week we released Make Plus 1.6.2. Our primary goal for this update was to address some issues and improve the way the Posts List section works.

Screenshot 2015-07-31 13.46.14We made the Post List section a little easier to understand by cleaning up the UI and tweaking some of the labels.

We’ve added aspect ratio options for post item featured images, including square images.

You can now control the length of the excerpt of the post item output by adding a word count.

And you’ll see a “Read More” link has been added to the end of your excerpts.

Screenshot 2015-07-31 13.59.40

Screenshot 2015-08-04 11.04.44The ‘From’ control now displays different taxonomy options depending on the chosen post type.

And if the chosen post type is hierarchical, the ‘From’ control includes options to show the children of a specific page/post.

In addition to the Post List section tweaks, we’ve improved Typekit integration and adjusted the layout for controls in the Post List, Products, and Downloads Builder sections, and fixed a mobile issue with the accordion Panels as well as the layout settings for the sidebar in WooCommerce shop pages.

If you use these features in Make Plus, we look forward to your feedback. Expect Make 1.6.2 out shortly!

More about Make Plus and a full feature list can be found here →

How rebranded and relaunched in 30 days with Make Plus

By Melissa Hill on July 29, 2015


Martyn Bromley is a developer we’ve spent some time getting to know via the Slack channel that we’ve set up for our Make Plus Developer subscribers. He consistently blows us away by how he pushes the boundaries of what’s possible with Make & Make Plus. When he shared the new site he put together for best-selling author, Dave Romanelli, we knew wanted to hear about his workflow for an #iusemake blog post.

From the Herosite website:

“We work one on one with focused entrepreneurs to help develop their online business, powerful websites, digital products, creative branding and marketing.

We remove the technical barriers you normally face while building an online business, so you can stop wasting valuable time trying to be your own IT department and start injecting more fuel into your venture.”


( is a Make-based site also!)

Tell us a little bit about your business and your client…

I’ve been working with WordPress for 8 years and used to run the usual client based WebDev shop, pitch/build/handover repeat, building sites using various themes and plugins. Less than a year ago I redefined my business and have been trying a new approach based on “teach a man to fish,” so much of my work has shifted over to consultancy for people who sort of know what they should be doing with their online business, but need some help getting the most out of the tools available to them. I now promote my consultancy as “A personal trainer for your online businesses”.

My client, best selling author Dave Romanelli (aka.Yeah Dave!) had a somewhat “vintage” bespoke website that housed his online courses and blog which was not at all mobile friendly. He was looking to move over to WordPress and relaunch the site to increase membership signups for his series of happiness and wellbeing courses. Make provided the perfect clean and stylish design he was looking for, and The Theme Foundry’s excellent sister product, Memberful supplied the integration tools needed to provide members with access to his courses and link both Mailchimp autoresponders and payment integration all in one.


Why did you pick Make & Make Plus for the website? Were you looking for specific features?

I chose Make as my “Forever Theme” back when I decided to focus my business on WordPress consultancy and training as it enables me to coach my clients using a consistent page builder. When every site has a different theme with various settings it makes teaching very difficult. And most importantly, the fantastic layout results my clients can achieve very early in the process (without relying on hundreds of shortcodes) means they see much quicker results from their efforts. Using Make as the foundation for all my client sites and training courses means I’ve chosen slimplicity over a million different features that never get used and clients work better with some constraints, they learn quicker and feel more in control of their sites once we’ve finished their training.

How long did it take you to put a site together? What was the process like?

We planned to to be live in 30 days, although I was being very conservative as moving the entire site content—including 16 audio courses—over to WordPress actually happened in less than 48 hours. I put this down to Make’s page builder and it’s ability to create consistent layouts and duplicate them very quickly.

The core site was 90% complete within a week, which is my usual timescale for a conversion. The second week focused on integration with Memberful and setting up the site with additional functionality for members. Finally, we spent time refining the user onboarding process with Mailchimp, and then soft launched to a small group of existing members who had been successfully transitioned over to the new site. All, as planned, just in time for the launch of Dave’s new ‘Soothing Anxiety’ online course.

Has the new site made an impact on your client’s business?

Prior to the update YeahDave!.com was a relic, a homage to another era of web design and development. With a complete makeover—WordPress, Make, and Memberful have catapulted Dave’s online business into the “here and now” (something he likes to remind people of in his modern meditation courses). His online presence is now more accessible to his growing mobile user base, and followers of his books and blog now have access to his written and audio content on all their devices thanks to Make’s default responsive design. This has helped drive page time and readership up even in the first few weeks of going live. Combined with a social media strategy to drive signups for new and existing courses, the business is on track to grow like never before.

You can follow Martyn and on Twitter and take a look at the case study over at Herosite which details the full process of creating a membership site using WordPress, Make and Memberful.

And be sure to check out Dave’s Twitter stream also, @yeahdave.

If you’re using Make & Make Plus as the foundation for your site, we’d love to hear about it! Reach out on twitter using the hashtag #iusemake to grab our attention!

New background features in Make & Make Plus 1.6.1

By Melissa Hill on July 2, 2015

Today we’re excited to announce the release of Make & Make Plus 1.6.1 which adds additional customization options for section backgrounds in the Page Builder — including parallax effects. Take a look at the preview below to see this Make Plus update in action.

Make 1.6.1 adds background color and image to the different Builder sections — no custom CSS required (but if you want to add some anyway, do it on the fly with the section IDs and classes in Make Plus).

Screenshot 2015-07-02 14.36.28

We’d love to see what you’re doing with the new features in Make & Make Plus, especially since the 1.6 release. Make sure to share your sites with us (drop us a note or use the hashtag #iusemake).

Get Make & Make Plus 1.6.1 here →

Finder now available on

By Melissa Hill on June 24, 2015

Finder theme for

Yesterday we released Finder, our ultra minimalist blog theme, on Uniquely suited for photoblogs, Finder was handcrafted to frame visual content with edge and elegance.

Finder for features seamless display of featured images on the posts page, a sticky footer for all your social networks or portfolio links, and a custom text mask for you to add signature style to your site title. Should you have questions while you’re setting up your blog, we’re happy to help in the premium theme support forums.

Check out the demo and purchase Finder on your dashboard, or directly from the theme showcase page. We’re looking forward to seeing your photo adventures!

Just how customizable is Make & Make Plus?

By Melissa Hill on June 3, 2015

How marketing agency, Captains of Industry used Make & Make Plus as a foundation for designing and developing their highly customized site.

Captains of Industry Make & Make Plus site

In the right hands, Make & Make Plus can be the foundation for a truly customized site. Just look at the new website for marketing agency Captains of Industry that used Make & Make Plus to get a jumpstart on development, and create a truly bespoke website for their content marketing agency (and in only a few weeks!).

Captains of Industry works with a variety of organizations—mainly B2B—on the development of their brand and both online and offline content. “Our work helps clients build meaningful relationships with their important customers and stakeholders,” explained Ted Dillon, Managing Producer. “Our content marketing approach pulls the right customers to our clients’ brands and engages them on a deeper level than traditional marketing. We believe that the cornerstone of traditional marketing—the idea of making people want stuff—has become increasingly irrelevant. So the mainstay of our work is just the opposite: make stuff that people want.”

“In the spring of 2015 we decided to do a refresh of our website based on analytics gathered over the previous 12 months. We saw opportunities to consolidate pages and messages, make it easier for potential customers to find the right information, and improve the quality of our web design. Our website is the face of our business, and a declaration of our abilities as a marketing partner. It’s important to Captains that we have a website that’s exceptionally designed, follows clear and provocative UX conventions, is easily editable. This is all in the service of clearly communicating our value and capabilities to prospective clients.”

The team initially read about Make in an article on the recent redesign of, which was built on top of Make’s page builder. “Captains is always looking for new technology and platforms that can add depth to our work — in this case, the flexibility to meet the requirements of our page templates and designs. Make Plus offered that.”


“We started with information architecture. We reviewed web analytics and copy and made quick decisions with a small team about what to keep, scrap and adapt.”

At that point, they jumped into designing by prototyping using Make & Make Plus rather than Photoshop. “The Customizer and page-by-page features of Make Plus allowed our designs and code to co-mingle, creating an easy framework to optimize desktop, tablet and mobile designs.”

And then they asked their developer to work some extra magic. “There were a couple places where we wanted to incorporate special functionality that went beyond Make & Make Plus—like an always-mobile navigation and detailed homepage slider. Creating a Make child theme and working within a clear code architecture made that process easy for our developer.”


How has the redesign impacted the brand? “Early feedback shows the clean design and simple architecture has helped more clearly communicate our value and act as a proof point for our capabilities.”

Which is important for a marketing agency like theirs, laser-focused on solving tough communications challenges in unconventional ways. And now, their website reflects their marketing philosophies and messages. “Consumers want tailored information and stories that are deeper than what’s being sold. The most successful marketing provides valuable, entertaining and shareable content that educates, fosters intimacy, and never interrupts. We focus on how we can build relationships prior to and beyond purchases; communicate both value and values; and shape opinions across entire sectors. That’s how we practice content marketing. It’s not for everybody, but we think we’re pretty good at it.”

You can follow the Captains on Facebook, Twitter, and LinkedIn.

If you’re using Make & Make Plus as the foundation for your site, we’d love to hear about it! Reach out on twitter using the hashtag #iusemake to grab our attention!

How Star Treatments uses Make & Make Plus to support the work of their creative nonprofit

By Melissa Hill on May 27, 2015


When Make Plus Developer David Wilson sent us the link to Star Treatments we instantly fell in love with this outside-the-box charity organization and were thrilled that he was able to quickly put together an elegant, functional website to showcase this amazing group and raise awareness and funds to support kids going through chemotherapy treatment.


From Star Treatments website:

“What happens when the nearest Children’s Cancer treatment center is 400 miles away? Things such as the cost of gas back and forth, a car breaking down, or even taking time off from work could make things very difficult. The last thing anyone should worry about is being able to get their child safely to the care they deserve.”

We spoke with David a bit about Star Treatments and what the process of getting this non-profit online was like.

Tell us about your client, Star Treatments

DW: Star Treatments is an organization that provides a VIP transportation experience for children battling cancer to medical facilities. Star Treatments was founded as a non-profit organization by Matt DiRito — bassist for the rock band Pop Evil — and inspired by one little girl who won her battle with cancer.

High end tour busses with all the comforts and amenities of home sit idle when they’re not booked, while children across America drive for hours in pain, to and from their chemo treatments. Star Treatments is bringing the two together, at no cost to the family.

Star Treatments subscribes to the belief that positive experiences and quality time with friends and family are critical components in the healing process.

Why did you choose Make & Make Plus for the project?

DW: I chose Make & Make Plus as the theme for the Star Treatments website because I was looking for a theme with an elegance that matches its customizability. The Page Builder template really adds an extra layer of customizability with virtually endless possibilities.

How long did it take you to put the site together?

DW: The construction period building up to the initial launch of the website probably took about a week at most. I went back and forth a few times with my client, Matt, about additional content and edits he wanted to add to the site. Realistically, had I all of the content ready to go for the site, I could have put it all together in a day. Most of the time spent was waiting on some photos from the families of children in the Star Treatments program.

Has the new website made an impact on the organization? How so?

DW: The website I built using Make Plus has been great for Star Treatments. It has given them a central place to drive traffic for their cause. Using some great SEO, we’ve boosted their page rankings as well. PayPal integrations I added to the website have allowed them to put together a great start to the company’s operating budget, but there’s always more people can do to help! Check out the donation page for more information on how you can help out!

You can also follow Star Treatments on Facebook to keep up with new events and opportunities to give.