We’re looking to add a community manager to the team! We’ve grown this year and the number of emails and support questions has increased quite a bit. Up until this point, Andy, Scott, Jennifer, and I have been sharing the load. It’s time for someone special (maybe you!) to take our support to the next level.
Support is great source of pride at The Theme Foundry. You should be a proficient communicator with excellent writing skills and naturally enjoy helping people solve problems. You should also know WordPress inside and out and have lots of experience using and customizing WordPress themes. You don’t need to be a developer, but you should be capable of writing CSS, HTML, and basic PHP.
What you’ll do
You’ll be providing (and improving!) our special house-blend of amazing customer service on a daily basis. Most of the time you’ll be answering questions via our support forums, email, and Twitter. On top of that, you will also be responsible for writing documentation and producing tutorial videos for our Help Center. You’ll also be routinely posting awesome articles about WordPress to our blog.
Full-time with benefits
This is a full-time position with all the benefits you would expect — competitive salary, health insurance, retirement plan. You’ll also get to take a team trip to WordCamp San Francisco each year!
Work from (pretty much) anywhere
We’re looking for a native English speaker who lives anywhere in North America. Normally, anywhere in the world would be fine, but we need you to be available during daytime hours here in the US. We’re a distributed team, so you’d be working from home or wherever you prefer to work.
How to apply
Send a cover letter to [info at jestro.com] explaining why you want to be a community manager at The Theme Foundry, why you love helping others, and any experiences you have with customer service and support. We love creative applications and we really want to get to know you, so please tell about yourself and why you feel this job is meant for you.